Challenge Overview
The Mobile Application for Technical Support (MATS) was implemented by IBM for Field Force Automation (FFA). This is a server-client application used by field support personal in EMEA region (Europe, the Middle East and Africa). It is also used in AP region (Asia-Pacific) under the MCA name.
The application is used by Technical support employees to gather event information and to apply a given predefined action plan. The application will help support users manage and complete service request calls. The application allows their processing according to various automated and manual actions. Field support specialists manage their calls in the fiend by using MS Windows Mobile devices. Finally, the processed events are closed and the user proceeds to work on the next events. The MATS is a html 5 application designed to be used from mobile devices.
This module architecture updates the functionality in 3 key areas:
1. Encryption key update, the ability to update the locally stored data when a password is changed. The user enter the new password, or old and new password, so the the local system can be updated to accommodate the new password.
Please note that the existing solution, already implemented the ability to encrypt data based on a configurable key. The procedure to decrypt the store information for human readable display is implemented as well.
2. Introduction the form validation conditions explained in Validation requirements.docx
3. Reorganization and deprecation of some of the application features explained in MATS Topcoder changes.doc. This mostly involves moving form fields from one tab to another, renaming form fields or hidding tabs.
To separate concerns and expedite development an early assembly competition is expected for this task.
Extremely low level details are not needed, but the architects needs to verify that no core functionality is affected by these updates
Final Submission Guidelines
Html5
javascript