Challenge Overview
See contest wiki for details -> http://apps.topcoder.com/wiki/display/docs/OPM+-+Improve+Existing+Legacy+App+-+Customer+Service+Supervisor+-+Idea+Generation+Contest+-+Part+2
Final Submission Guidelines
See contest wiki for details -> http://apps.topcoder.com/wiki/display/docs/OPM+-+Improve+Existing+Legacy+App+-+Customer+Service+Supervisor+-+Idea+Generation+Contest+-+Part+2