Challenge Overview
See contest wiki for details -> http://apps.topcoder.com/wiki/display/docs/OPM+-+Improve+Existing+Legacy+App+-+Customer+Service+Specialist+-+Idea+Generation+Contest+%28Part+1%29
Final Submission Guidelines
See contest wiki for details -> http://apps.topcoder.com/wiki/display/docs/OPM+-+Improve+Existing+Legacy+App+-+Customer+Service+Specialist+-+Idea+Generation+Contest+%28Part+1%29